Return & Refund Policy
At Eveline Cosmetics USA, we are committed to providing you with the best shopping experience. We’re confident you’ll love our products, but if for any reason you're not fully satisfied, we’re here to help with an easy return or exchange process.
Returns & Exchanges
If you’re not completely satisfied with a purchase, you may return it for a full refund or exchange it at our store for in-store credit.
To initiate a return or exchange with EvelineCosmeticsUSA.com, please:
Email us at sales@tradeexpressusa.com with your return reason. Our team will respond within 2 business days to let you know if your return is approved.
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Mail your return using a traceable shipping method (we recommend UPS or USPS insured mail) to the following address:
Eveline Cosmetics USA
1870 S Elmhurst Rd
Mount Prospect, IL 60056
Important Return Guidelines
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30-Day Return Window: Returns must be made within 30 days from the date of purchase.
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Condition of Products: Products must be unused, unopened, and in their original packaging. Returns with damaged, used, or opened products cannot be accepted. Please ensure stickers are intact and packaging is intact.
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Restocking Fee: Certain returns may be subject to a 20% restocking fee. Contact us via email for more details.
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Shipping Fees: Shipping and handling charges, including gift wrap fees, will only be refunded if the product is defective, recalled, or was misshipped by EvelineCosmeticsUSA.com.
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No CODs: We cannot accept returns sent with Cash on Delivery (COD).
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Damaged Items: If your product arrives damaged, please contact our customer service department within 24 hours of receiving the item. For shipping damages, please also reach out directly to the carrier.
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Wrong Address Returns: If a package is returned due to an incorrect address, we’ll need the correct address before reshipping. The shipping cost for reshipment will be the buyer's responsibility.
Refund Processing
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Refund Method: Refunds will be issued to the same credit card or payment method used for the original purchase.
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Timeline: We aim to process refunds within 30 business days of receiving and reviewing your return. Refunds may take up to two billing cycles to appear on your statement, depending on your card’s billing cycle.
Hazardous Materials Restrictions
Due to regulations from the U.S. Department of Transportation, hazardous materials (such as aerosol products, nail polish, perfumes, and items containing flammable or corrosive ingredients) cannot be shipped via air mail. Please do not return these items via air mail, as it is prohibited.
If you have any further questions or need assistance with your return, don’t hesitate to reach out. We’re happy to help!
